United Facilities Group: facility services in Northern California

United Facilities Group (UFG) is a facility services company in Santa Clara, California. It was founded in 1998 and is privately held, family-owned and certified as a Minority Business Enterprise. This page says what UFG does, where it works and how an account runs, so you can decide whether to call.

What UFG does

UFG runs the services a building needs to stay clean, safe and working, under one contract and one report.

• Janitorial services. Daily cleaning, disinfection, restrooms, floors and green cleaning, with night crews and day porters.
• Building maintenance management. HVAC, electrical, plumbing, lighting, general repairs and preventive maintenance on a calendar.
• Facilities management. Building systems, compliance, vendor coordination and space planning, with one account manager as the owner of the building.
• Landscaping services. Lawn care, trees and shrubs, seasonal work, irrigation management, design and installation on a weekly route.
• Facilities staffing and temporary staffing. Facilities technicians, managers and directors placed in your building on UFG's payroll, and short-notice cover for shipping and receiving, reception, handyman, plumbing and electrical roles.
• Cold and flu surge hospital EVS. Surge staffing, clinical-area cleaning, infection-control protocols, floor care and quality checks for hospitals in season.

Crews are UFG employees. The company is non-union and bids at prevailing wages; eligible employees get health, vision and dental insurance, sick time and paid time off. Subcontractors are used only for specialised tasks outside in-house expertise, and only long-standing partners.

Where UFG works

UFG works in Northern California: the Bay Area, the Monterey Peninsula, Santa Cruz, Sacramento and the Central Valley. Crews are organised by region, with a local account manager in each.

• South Bay: San Jose, Sunnyvale and Santa Clara, the headquarters region.
• San Francisco and the Peninsula: San Francisco, South San Francisco, San Mateo and Redwood City.
• East Bay: Oakland, Berkeley, Fremont and Walnut Creek, across Alameda and Contra Costa counties.
• Sacramento: Sacramento, Roseville and Elk Grove.
• Santa Cruz and the Monterey Coast: Santa Cruz, Monterey, Salinas and Watsonville, run from the Monterey office.
• Central Valley: Fresno, Stockton and Modesto.

There are two offices: the headquarters at 2415 De La Cruz Blvd, Santa Clara, CA 95050, and the Monterey office at 30 Ragsdale Dr, Suite 110, Monterey, CA 93940.

How an account runs

Every account has one account manager. They write the scope for your building, walk the site every week with a checklist and send you the report. Corrective actions go to the coach, UFG's word for a working supervisor, who fixes them with the field team and confirms. Work requests, scheduled tasks and quotes for extra work sit in one portal, and each quarter the account manager reviews performance, inspection scores and tickets with you and adjusts the scope where needed.

Who UFG works for

Hospitals and clinics, technology and bio-tech campuses, corporate offices, schools, museums and art centers, manufacturing plants and warehouses, and multi-tenant buildings. Each of those has rules of its own, and the scope is written to them: infection-control protocols in healthcare, cleanroom methods in labs, the curator's list in a museum, the academic calendar in a school.

Questions people ask

Does UFG work outside Northern California?

No. UFG's crews and offices are in Northern California, from the Bay Area and the coast to Sacramento and the Central Valley.

Can one contract cover cleaning, maintenance and grounds?

Yes. One contract can cover janitorial, maintenance, facilities management and grounds, with one account manager and one weekly report across all of them.

How do I get a quote?

Call 408-588-1537 or send the address, building type and square footage through the contact page. UFG replies within one business day.